Patient Coordinator

Vitana Pediatric & Orthodontic Partners•Glen Mills, PA

12d

About The Position

The Patient Coordinator is the first point of contact for patients and families at a growing pediatric dental office. The role manages the front office, supports scheduling and administrative functions, and helps ensure a smooth daily flow and a welcoming, positive experience for patients.

Requirements

Strong customer service and communication skills.
Ability to multitask in a fast-paced environment.
High attention to detail and organization.
Strong interpersonal skills.
Ability to remain calm and professional in a busy environment.
Team-oriented approach and a positive attitude.

Nice To Haves

Prior dental or medical front office experience; pediatric experience is a plus.
Experience with dental software such as Dentrix, Eaglesoft, or Open Dental.
Basic understanding of insurance verification and scheduling.

Responsibilities

Greet patients and families warmly, professionally, and in a friendly manner.
Check patients in and out efficiently and accurately.
Schedule appointments and manage the daily schedule to optimize patient flow.
Answer phone calls, respond to inquiries, and assist with patient needs.
Verify insurance eligibility and update patient information.
Collect payments, co-pays, and balances.
Maintain accurate patient records and documentation.
Coordinate with the clinical team to support smooth transitions between the front and back office.
Manage appointment confirmations and follow-ups.
Support organization and cleanliness of the front area.