Patient Coordinator (44719)

Urology Clinics Of North Texas•Frisco, TX

About The Position

The Patient Coordinator is the first point of contact for patients at the front desk of a medical clinic. The role greets and checks in patients, verifies their information, collects payments before visits, and keeps the lobby and front office prepared and welcoming. The coordinator works with patients, co-workers, physicians, and other healthcare providers, assisting where needed. Work follows established procedures while requiring independent judgment and discretion. The coordinator evaluates patient questions and complaints, determines an appropriate response, and escalates issues to the Patient Coordinator Lead or Clinic Manager when needed. The position is based in a fast-paced clinical office with frequent patient interaction. The schedule may include early openings and coverage at other UCNT locations as needed.

Requirements

High school diploma or equivalent.
Working knowledge of medical office methods and procedures.
Basic computer skills and familiarity with EMR, practice management, and scheduling systems.
Strong verbal, written, and interpersonal skills to communicate with physicians, nurses, patients, co-workers, and hospital staff.
Ability to multitask and pay close attention to detail.
Professional appearance and demeanor at all times.

Nice To Haves

Prior medical front-office experience.
Experience in a urology or specialty medical practice.

Responsibilities

Open and prepare the office each morning by unlocking doors, turning on lights, starting computers, and preparing daily paperwork.
Prepare AUA Symptom Score, New Patient, quality measure (MIPS), and Medical History forms.
Print the next day's charge tickets and confirm all billing spreadsheet data is included.
Keep front-desk cabinets stocked with daily work supplies.
Greet patients and check them in for appointments.
Scan patients' insurance cards and photo IDs and upload them to their charts.
When a Benefits Sheet says "Scan Card," email the Insurance Verification Representative for the physician.
Have patients review and sign their demographic sheets to keep information current.
Assist with check-out as needed.
Collect co-payments, outstanding balances, and pre-procedure amounts before patients are seen by the provider.
Follow UCNT cash-handling and end-of-day balancing procedures.
Communicate clearly and courteously with patients, co-workers, and providers.
Direct patient complaints or problems to the Patient Coordinator Lead or Clinic Manager.
Maintain a basic understanding of urology-related conditions, diseases, and procedures.
Build positive working relationships with colleagues, physicians, and other healthcare providers to support quality patient care.
Protect patient privacy at the front desk in accordance with HIPAA and UCNT policy.
Keep the lobby clean, organized, and welcoming throughout the day and clear trash at day's end.
Complete special projects assigned by the Clinic Manager or other members of management.
Perform other duties as assigned.