Patient Coordinator

Lakeland Eye Clinic•Lakeland, FL

13d•Onsite

About The Position

The Patient Coordinator serves as the first point of contact for patients and sets the tone for their visits through excellent patient care. The role also handles administrative tasks that support smooth patient check-in and checkout. The position is full-time at Lakeland Eye Clinic in Lakeland, Florida. Offices are open Monday through Friday, 8 a.m. to 5 p.m.; employees may need to work somewhat earlier or later as business needs require. The role may also require travel between work locations with minimal notice.

Requirements

High school diploma or GED.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Favorable background check.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service skills.
Ability to interact courteously and professionally with employees at all levels.
Desire to gain industry knowledge and training.
Initiative in accomplishing practice goals.
Ability to grow, adapt, and accept change.
Ability to contribute to a positive, team-oriented, patient-focused work environment.
Commitment to work more than 40 hours to meet business needs.
Reliable transportation that allows travel to multiple work locations with minimal notice.

Responsibilities

Provide exceptional customer service during every in-person and phone patient encounter.
Greet patients promptly and professionally, and thank them when they leave.
Answer internal and external phone calls and provide prompt, courteous service.
Manage patient flow and act with urgency regarding patients’ time and the doctor’s schedule.
Know common fees for visits and collect the correct payments.
Complete daily reconciliations, close the day, and count down the cash drawer.
Perform general office duties and cleaning assigned by the manager.