Patient Coordinator

Great Expressions Dental Centers • Decatur, GA

6d

About The Position

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. You will provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. The role is vital to the smooth operation of the dental practice and to maintaining a positive patient experience.

The position involves coordinating with dental staff to support efficient scheduling and patient flow, managing patient and insurance information, and handling payments and insurance claims. Candidates should have 1–3 years of receptionist or customer service experience in a dental office and a high school diploma or equivalent. Additional education or certification in healthcare administration or a related field is a plus.

Requirements

• 1–3 years of proven experience as a receptionist or in a customer service role in a dental office.
• High school diploma or equivalent.

Nice To Haves

• Additional education or certification in healthcare administration or a related field.

Responsibilities

• Welcome patients warmly as they arrive at the dental practice and help ensure the waiting area is comfortable and inviting.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments based on patient preferences and dental staff availability; confirm and remind patients about upcoming appointments.
• Coordinate with dental staff to manage the appointment calendar efficiently and optimize patient flow.
• Collect and accurately update patient information, including personal details and medical history, and maintain records in the dental practice management system.
• Keep patient records confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other patient payments.
• Process insurance claims and coordinate with insurance providers regarding billing inquiries or issues.
• Respond to patient inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
• Give patients clear instructions about pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area.
• Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, and scheduling changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED