Patient Coordinator

Great Expressions Dental Centers•Decatur, GA

About The Position

The Patient Coordinator is the first point of contact for patients visiting or calling the dental office. The role provides customer service and administrative support, including welcoming patients, scheduling appointments, maintaining records, and supporting the smooth operation of the practice. The Patient Coordinator helps create a positive patient experience and coordinates with dental staff to support efficient patient flow.

Requirements

1–3 years of proven experience as a receptionist or in a customer service role in a dental office.
High school diploma or equivalent.

Nice To Haves

Additional education or certification in healthcare administration or a related field.

Responsibilities

Welcome patients warmly and maintain a professional, courteous demeanor.
Help ensure the waiting area is comfortable, inviting, clean, and organized.
Schedule appointments according to patient preferences and staff availability.
Confirm and remind patients of upcoming appointments through phone or other communication channels.
Coordinate with dental staff to manage the appointment calendar and patient flow efficiently.
Collect and accurately update patient information, including personal details and medical history.
Create and maintain patient records in the dental practice management system while protecting confidentiality and complying with privacy regulations.
Verify and update patient insurance information.
Calculate and collect co-pays, deductibles, and other patient payments.
Process insurance claims and coordinate with insurance providers about billing inquiries or issues.
Respond to inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
Provide patients with instructions about pre-appointment preparations, forms, and paperwork.
Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, and scheduling changes.