Patient Coordinator

Great Expressions Dental Centers • Southfield, MI

5d

About The Position

The Patient Coordinator is the first point of contact for patients visiting or calling the dental office. The role provides customer service and administrative support, including welcoming patients, scheduling appointments, maintaining records, handling payments and insurance matters, and responding to inquiries. The Patient Coordinator helps ensure the smooth operation of the practice and a positive patient experience by coordinating effectively with dental staff.

Requirements

• 1–3 years of proven experience as a receptionist or in a customer service role in a dental office.
• High school diploma or equivalent.

Nice To Haves

• Additional education or certification in healthcare administration or a related field.

Responsibilities

• Welcome patients warmly and help ensure the waiting area is comfortable and inviting.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments according to patient preferences and dental staff availability.
• Confirm and remind patients about upcoming appointments through phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and accurately update patient information, including personal details and medical history.
• Create and maintain patient records in the dental practice management system while protecting confidentiality and complying with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other patient payments.
• Process insurance claims and coordinate with insurance providers about billing inquiries or issues.
• Respond to patient inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
• Provide patients with instructions regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area.
• Coordinate with dental staff to support smooth patient flow and efficient scheduling.
• Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, or scheduling changes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED