Patient Coordinator

Great Expressions Dental Centers • Kennesaw, GA

5d

About The Position

The Patient Coordinator is the first point of contact for patients visiting or calling the dental office. The role provides customer service and administrative support to help ensure smooth practice operations and a positive patient experience. Responsibilities include greeting patients, scheduling and confirming appointments, maintaining patient records, verifying insurance information, collecting payments, processing insurance claims, responding to inquiries, and coordinating with dental staff.

Requirements

• 1–3 years of proven experience as a receptionist or in a customer service role in a dental office.
• High school diploma or equivalent.

Nice To Haves

• Additional education or certification in healthcare administration or a related field.

Responsibilities

• Welcome patients warmly and maintain a professional, courteous demeanor.
• Ensure the waiting area is comfortable and inviting.
• Schedule appointments based on patient preferences and dental staff availability.
• Confirm and remind patients about upcoming appointments.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient personal details and medical history.
• Create and maintain patient records in the dental practice management system, keeping them confidential and compliant with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments.
• Process insurance claims and coordinate with insurance providers on billing inquiries or issues.
• Respond to patient inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
• Provide patients with instructions about pre-appointment preparations, forms, and paperwork.
• Maintain a clean and organized reception area.
• Coordinate with dental staff to support smooth patient flow and efficient scheduling.
• Communicate patient arrivals, emergencies, and scheduling changes to dental hygienists, assistants, and dentists.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED