Patient Coordinator

Great Expressions Dental Centers • Dearborn, MI

5d

About The Position

The Patient Coordinator is the first point of contact for patients visiting or calling the dental office. The role provides customer service and administrative support by welcoming patients, scheduling appointments, managing patient records, and helping ensure the dental practice operates smoothly and patients have a positive experience. The coordinator also assists with insurance verification, billing and payments, patient inquiries, and communication with dental staff.

Requirements

• 1–3 years of proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• High school diploma or equivalent.

Nice To Haves

• Additional education or certification in healthcare administration or a related field.

Responsibilities

• Welcome patients as they arrive and help maintain a comfortable, inviting waiting area.
• Interact with patients in a professional, courteous, and friendly manner.
• Schedule appointments according to patient preferences and dental staff availability.
• Confirm and remind patients about upcoming appointments by phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar and improve scheduling efficiency.
• Collect and accurately update patient information, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Keep patient records confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other patient payments.
• Process insurance claims and coordinate with insurance providers about billing inquiries or issues.
• Respond to patient inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
• Provide patients with instructions about pre-appointment preparations, forms, and paperwork.
• Maintain a clean and organized reception area.
• Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, and scheduling changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED