Patient Coordinator

Guidehouse•Bethesda, MD

11d•$56,000 - $94,000•Onsite

About The Position

The Patient Coordinator supports NIH research activities by coordinating participant recruitment, scheduling, travel, lodging, admissions, medical records, and communications with patients, caregivers, clinical staff, and other stakeholders. This is a full-time, on-site position in Bethesda, Maryland. The role also supports patient referrals and documentation, scheduling workflows, quality improvement, SOP maintenance, and training and mentoring other Patient Coordinators.

Requirements

Bachelor’s degree, or an associate degree plus two years of experience as an equivalent.
At least four years of experience in patient coordination, patient services, or healthcare administrative support in a clinical, hospital, or research setting.
Knowledge of clinical protocols and medical terminology.
Proficiency in efficiently drafting correspondence and preparing reports from raw data.
Ability to design, establish, and maintain electronic and paper filing systems.
Background in scheduling patient appointments and/or coordinating travel arrangements.
Prior experience maintaining patient records related to patient care arrangements.
Ability to obtain and maintain a Federal or DoD Public Trust; approved adjudication is required before onboarding.

Nice To Haves

Previous experience working with NIH.
Active Public Trust or existing suitability.
Ability to communicate clearly and concisely, verbally and in writing.
Strong organizational skills and ability to manage competing priorities effectively.
Resourcefulness and strong problem-solving skills.
Strong interpersonal skills and ability to work effectively in a team environment.

Responsibilities

Coordinate research participant recruitment, scheduling, travel, lodging, and admission.
Coordinate screening appointments, procedures, and imaging studies.
Distribute recruitment and communication materials.
Serve as a liaison among patients, families and caregivers, clinical staff, and other stakeholders.
Respond to and triage patient questions and issues.
Maintain patient relationships and communications.
Collect, scan, upload, and maintain medical documentation.
Maintain patient files and medical records.
Create tracking and scheduling reports and spreadsheets.
Coordinate new patient referrals and obtain outside medical records.
Support trainee credentialing documentation.
Monitor scheduling workflow and resolve conflicts.
Support quality improvement and SOP maintenance.
Develop training materials and train or mentor Patient Coordinators.
Coordinate patient travel, lodging, meal reimbursement, and transportation.
Maintain appointment calendars and send appointment and travel information and reminders.

Benefits

Medical, prescription, dental, and vision insurance.
Personal and family sick time and company-paid holidays.
Parental leave.
401(k) retirement plan.
Group term life insurance and travel assistance.
Voluntary life and AD&D insurance.
Health Savings Account and Health Care and Dependent Care Flexible Spending Accounts.
Transit and parking commuter benefits.
Short-term and long-term disability.
Tuition reimbursement, personal development, certifications, and learning opportunities.
Employee referral program.
Corporate-sponsored events and community outreach.
Annual Care.com membership.
Employee Assistance Program.
Supplemental benefits, including critical care, hospital indemnity, accident insurance, legal assistance, and identity theft protection.
Position may be eligible for a discretionary variable incentive bonus.