Patient Coordinator

Akumin•Charlotte, MI

3d•Onsite

About The Position

Akumin is hiring a part-time Patient Coordinator for its mobile unit at Eaton Rapids Medical. The role performs customer service and patient care tasks to support a positive patient experience, prepares and organizes documentation and patient records, and helps patients understand what to expect during and after appointments. The Patient Coordinator greets and assists patients, customers, and visitors, performs registration, and handles calls professionally. Depending on the setting and assignment, the role may also collect patient payments, verify insurance and obtain authorizations, screen and transport patients, assist with transfers, provide preliminary and post-procedure instructions, prepare the mobile unit and work area, order supplies, schedule appointments, prepare records, and assist clinical staff with documentation and image delivery. All duties must be performed in accordance with HIPAA regulations. The position requires a high school diploma or equivalent experience, strong customer service and organizational skills, multitasking ability, and basic computer knowledge. CPR certification is required before hire for Mobile Radiology and Oncology roles. A valid state driver’s license is required as applicable, and the employee must be able to work at several locations. Local travel may be required. The COVID-19 vaccination may be a condition of employment. Offers are contingent on successful completion of a pre-employment background check and drug screen.

Requirements

High school diploma or equivalent experience.
For Mobile Radiology and Oncology, CPR certification must be obtained before hire.
Valid state driver’s license, as applicable.
Ability to work at several locations.
Strong customer service skills.
Organizational and multitasking skills.
Basic knowledge of computer applications and programs.
Local travel may be required to support multiple sites.
Successful completion of a pre-employment background check and drug screen as a condition of employment.
COVID-19 vaccination may be a condition of employment.

Nice To Haves

Six months of customer service or related experience and/or training.
Knowledge of medical terminology.
Bilingual in Spanish.
For Fixed Radiology, CPR certification is a plus.

Responsibilities

Greet and assist patients, customers, and visitors in person and over the phone.
Perform patient registration in various systems.
Answer phone calls professionally and courteously.
May collect time-of-service patient responsibility payments.
May verify insurance coverage and obtain prior authorization.
May conduct preliminary patient screening, including medical history, before procedures.
May transport patients to and from the exam room and assist with transfers on and off the exam table.
May provide preliminary and post-procedure instructions to patients.
In the mobile setting, may assist in preparing the unit for transport.
Maintain a clean and organized work area; may order supplies and keep the area stocked.
Ensure patient records are accurate and documentation of visits is complete in electronic systems and written documents.
May schedule appointments and obtain insurance verification and/or authorization.
May prepare medical records for physicians, patients, and customers.
May assist clinical staff with documentation and image delivery to patients, physicians, or contracted customers.
Perform all duties within HIPAA regulations.
Perform other duties as assigned.