Patient Coordinator

Benevis • Savannah, GA

3d

About The Position

Benevis is seeking a Patient Coordinator for its Savannah Smiles location. The role supports the company’s mission of providing quality, affordable dental care and creating positive patient experiences. The Patient Coordinator provides customer service to patients and parents throughout check-in and check-out, verifies insurance eligibility and service limits, and coordinates with the clinical team to support patient care. The position is listed as full-time, 8 a.m. to 5 p.m., four days per week (32 hours). Work is performed in a professional office, clinical, or support environment depending on the role and business needs. Scheduled hours and work location may vary based on business needs, and extended or alternate hours may be required during peak periods or to support operations.

Requirements

• Graduation from senior high school or GED equivalent.

Nice To Haves

• Office experience in a dentist’s or physician’s office.
• Experience with children’s dentistry.

Responsibilities

• Provide quality and compassionate care and customer service to every patient and parent at check-in and check-out.
• Greet parents and patients when they enter or leave the office.
• Keep waiting parents informed about appointment or child-care progress.
• Maintain a clean and tidy waiting area and front desk.
• Verify patient insurance eligibility before appointments and ensure information is correct in the patient’s Boomerang file.
• Record service limits and communicate them to the clinical team before treatment.
• Prepare patient files before appointments by pulling files, updating records, and verifying insurance and service limits.
• Coordinate with the Clinical Team Leader and doctors to provide opportunities for same-day care.
• Help meet office financial targets by ensuring hygiene and operative schedules are full.
• Schedule follow-up operatory and six-month recall appointments.
• Answer incoming calls, direct callers to the appropriate person, and take messages when needed.
• Make outbound calls to confirm appointments, reschedule missed appointments, and contact patients who need to complete treatment.
• Re-file all patient records at the end of the day.
• Adhere to government regulations, company standards, and compliance programs.
• Verify, explain, and collect patient out-of-pocket balances before clinical treatment.
• Participate in local community events, such as school screenings and presentations, to promote a positive image of the organization.
• Participate in morning huddles and contribute to a collaborative, appreciative team environment.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Quarterly bonuses based on office performance.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with employer match.
• Flexible spending accounts.
• Paid time off.
• Company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED