Patient Coordinator

Great Expressions Dental Centers•Decatur, GA

About The Position

The Patient Coordinator is the first point of contact for patients visiting or calling the dental office. The role provides customer service and administrative support to help ensure smooth practice operations and a positive patient experience. Responsibilities include greeting patients, scheduling appointments, managing patient records, handling insurance and payments, responding to inquiries, and coordinating with dental staff.

Requirements

1–3 years of proven experience as a receptionist or in a customer service role; dental office experience is preferred.
High school diploma or equivalent.

Nice To Haves

Additional education or certification in healthcare administration or a related field.
Experience in a dental office.

Responsibilities

Welcome patients warmly and maintain a professional, courteous demeanor.
Ensure the waiting area is comfortable, clean, and organized.
Schedule appointments based on patient preferences and dental staff availability.
Confirm and remind patients about upcoming appointments.
Coordinate with dental staff to manage the appointment calendar and patient flow efficiently.
Collect and accurately update patient information, including personal details and medical history.
Create and maintain patient records in the dental practice management system while protecting confidentiality and complying with privacy regulations.
Verify and update patient insurance information.
Calculate and collect co-pays, deductibles, and other payments.
Process insurance claims and coordinate with insurance providers about billing inquiries or issues.
Respond to patient inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
Provide patients with instructions about pre-appointment preparations, forms, and paperwork.
Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, and scheduling changes.