Patient Coordinator

Great Expressions Dental Centers • Southfield, MI

6d

About The Position

The Patient Coordinator is the first point of contact for patients visiting or calling the dental office. The role provides customer service and administrative support by greeting patients, scheduling appointments, maintaining patient records, and helping ensure the smooth operation of the dental practice and a positive patient experience. The position also supports patient billing and insurance processes and coordinates with dental staff to manage patient flow and scheduling.

Requirements

• 1–3 years of proven experience as a receptionist or in a customer service role in a dental office.
• High school diploma or equivalent.

Nice To Haves

• Additional education or certification in healthcare administration or a related field.

Responsibilities

• Welcome patients warmly as they arrive at the dental practice.
• Ensure the waiting area is comfortable and inviting.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments based on patient preferences and dental staff availability.
• Confirm and remind patients about upcoming appointments by phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and accurately update patient information, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Keep patient records confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other patient payments.
• Process insurance claims and coordinate with insurance providers about billing inquiries or issues.
• Respond to patient inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
• Provide patients with clear instructions about pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area.
• Coordinate with dental staff to support smooth patient flow and efficient scheduling.
• Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, or scheduling changes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED