Patient Coordinator

Spero•Owatonna, MN

12d•$20 - $22•Onsite

About The Position

The Patient Care Coordinator coordinates and supports the patient care journey from initial intake through follow-up, ensuring a smooth, efficient, and patient-centered experience. This position is based in an on-site mental healthcare office and works five days per week, including a regularly scheduled late shift. The role has no supervisory responsibilities.

Requirements

Five or more years of administrative work experience.
Ability to plan, prioritize, coordinate, and manage one’s own work.
Excellent interpersonal communication and relationship skills, including the ability to work effectively with people of varied personalities and develop relationships with vendors and staff.
Effective verbal communication skills for answering telephone calls professionally and communicating clearly with clients and staff in person.
Effective writing skills for professional communication with people inside and outside the organization.
Ability to work proactively and effectively as part of a team.
Ability to protect confidential medical, personal, and financial information.
Ability to ensure the accuracy of medical records.
Ability to hear and speak to use the telephone and communicate with people inside and outside the office.
Ability to sit at a desk for extended periods and work for long hours at a computer.
Manual dexterity and visual acuity for computer keyboarding and office equipment use and light maintenance.
Visual ability to review detailed schedules and information.
Physical ability to move around the office repeatedly throughout the day.

Nice To Haves

Two-year technical college diploma or equivalent education and experience.
Knowledge of and experience in a mental health environment.
Fluency in English and another language.

Responsibilities

Welcome clients and visitors in person or by telephone, and answer or refer inquiries.
Greet and assist clients, schedule appointments, and maintain records and accounts.
Schedule appointments in person or by telephone in a timely and efficient manner to support client satisfaction.
Keep appointments on schedule by notifying providers of client arrivals, reviewing service delivery against the schedule, and reminding providers about delays.
Obtain, record, and update clients’ personal and financial information in their records.
Collect, process, and record client payments.
Respond to emergencies to help clients in distress.
Process incoming mail.
Maintain operations by following policies and procedures and reporting needed changes.
Maintain the confidentiality of clients’ medical, personal, and financial information and help ensure the accuracy of medical records.
Support the office, clients, and coworkers as a proactive team member.