Patient Coordinator

Giving Home Health Care•Paducah, KY

63d•$24 - $28•Onsite

About The Position

Giving Home Health Care is seeking a highly organized healthcare professional to serve as the primary non-clinical care coordinator for an assigned patient population. The Patient Coordinator manages patient cases, coordinates communication among patients, caregivers, physicians, the Department of Labor (DOL), and internal teams, and helps remove barriers to care. The role is part of the Case Management team and is based in Paducah, Kentucky. The position is suited to someone with experience in case management, social services, patient navigation, or healthcare care coordination rather than direct-care caregiving. The expected caseload is approximately 40–50 patients, depending on acuity and case complexity. The role includes local travel to patient homes, physician offices, and company locations. The hourly pay range is $24–$28.

Requirements

At least two years of experience in healthcare case management, care coordination, patient navigation, social services, discharge planning, healthcare operations, or a related field.
Strong communication, relationship-building, organization, critical-thinking, and problem-solving skills.
Ability to independently manage a patient caseload and coordinate across multiple stakeholders and priorities.
Proficiency with Microsoft Office and electronic documentation systems.
Valid driver's license, reliable transportation, and ability to travel locally to patient homes, physician offices, and company locations.

Nice To Haves

Bachelor's degree in Social Work, Healthcare Administration, Human Services, Public Health, Psychology, Nursing, or a related field; preferred but not required.
Three or more years of relevant case management, patient navigation, social work, or care coordination experience.
Experience with home health, workers' compensation, chronic disease management, population health, physician offices, or community resources.
CCM, ACM, social work licensure, or a comparable professional credential.

Responsibilities

Manage a caseload of approximately 40–50 patients, depending on acuity and case complexity, and serve as the primary point of contact throughout the patient journey.
Coordinate services and communication among patients, caregivers, physicians, referral sources, the DOL, and internal clinical and operational teams.
Monitor patient progress, complete follow-up and case review activities, and identify barriers affecting services, caregiver support, or patient satisfaction.
Advocate for patients with the DOL through phone calls and other advocacy-related tasks to support patient needs and resolve barriers.
Complete patient onboarding, education, scheduled outreach, home visits, and physician-appointment support as needed.
Maintain timely documentation, protect patient confidentiality, and comply with company policies, HIPAA requirements, and applicable standards.
Escalate complex clinical, operational, or service concerns to the appropriate team or leader.