Patient Coordinator

Akumin•Providence, RI

6d•Onsite

About The Position

Akumin is hiring a part-time Patient Coordinator for its mobile unit in Providence, Rhode Island. The role performs customer service and patient care tasks to support a positive patient experience, prepares and organizes documentation and patient records, and helps patients understand what to expect during and after their appointments. Duties may include greeting and assisting patients, customers, and visitors; registering patients; handling phone calls; collecting patient payments; verifying insurance and obtaining prior authorizations; preparing patients for procedures; transporting or assisting patients; providing preliminary and post-procedure instructions; preparing and maintaining the mobile work area; managing supplies; and accurately documenting patient visits in electronic systems and written records. The coordinator may also schedule appointments, prepare medical records, and assist clinical staff with documentation and image delivery. All duties must be performed in compliance with HIPAA regulations. Other duties may be assigned. This position requires a high school diploma or equivalent experience. For mobile radiology and oncology roles, CPR certification must be obtained before hire. A valid state driver's license is required as applicable, and the role requires working at several locations; local travel may be required to support multiple sites. Strong customer service, organizational, multitasking, and basic computer skills are required. Six months of customer service or related experience and/or training, medical terminology knowledge, and Spanish bilingual ability are preferred. COVID-19 vaccination may be a condition of employment. Employment is contingent on successfully completing a pre-employment background check and drug screen. Akumin describes its benefits as including competitive compensation, flexible scheduling, cross-training opportunities, medical, dental, and vision insurance, HSA accounts with employer contributions, 401(k) eligibility with employer match, paid holidays, and defined PTO and sick time programs. Benefits eligibility varies by role type and hours worked.

Requirements

High school diploma or equivalent experience.
For mobile radiology and oncology, CPR certification must be obtained prior to hire.
Valid state driver's license, as applicable.
Ability to work at several locations; local travel may be required to support multiple sites.
Strong customer service skills.
Organizational and multitasking skills.
Basic knowledge of computer applications and programs.
Successful completion of a pre-employment background check and drug screen is required for candidates accepting an offer.

Nice To Haves

Six months of customer service or related experience and/or training.
Knowledge of medical terminology.
Bilingual in Spanish.
For fixed radiology, CPR certification is a plus.

Responsibilities

Greet and assist patients, customers, and visitors in person and over the phone.
Register patients in various systems and answer calls professionally and courteously.
May collect time-of-service patient payments.
May verify insurance coverage and obtain prior authorization.
May perform preliminary patient screening, including taking medical history.
May transport patients to and from the exam room and assist with transfers on and off the exam table.
May provide preliminary and post-procedure instructions to patients.
In the mobile setting, may help prepare the unit for transport.
Maintain a clean, organized, and properly stocked work area; may order supplies.
Ensure patient records are accurate and prepare medical records for physicians, patients, and customers as needed.
May schedule appointments and obtain insurance verification or authorization.
Document patient visits accurately in electronic systems and written documents.
May assist clinical staff with documentation and image delivery to patients, physicians, or contracted customers.
Perform all duties within HIPAA regulations.
Perform other duties as assigned.