Patient Coordinator - PRN

Akumin•Wesley Chapel, FL

3d•Onsite

About The Position

Akumin is hiring a PRN Patient Coordinator at its Zephyrhills facility. The Patient Coordinator performs customer-service and patient-care tasks to support a positive patient experience, keep documentation and patient records organized, and help patients understand what to expect during and after appointments. Duties may include greeting patients and visitors, registering patients, answering phone calls, collecting time-of-service payments, verifying insurance and obtaining prior authorizations, assisting patients before and after procedures, preparing work areas and supplies, scheduling appointments, and maintaining accurate records. The role may also involve mobile-unit preparation, transporting or transferring patients, supporting clinical staff with documentation and image delivery, and traveling locally between sites. All duties must be performed in compliance with HIPAA regulations.

Requirements

High school diploma or equivalent experience.
Strong customer service skills.
Organizational and multitasking skills.
Basic knowledge of computer applications and programs.
Ability to work at several locations.
A valid state driver's license, as applicable.
For Mobile Radiology and Oncology, CPR certification must be obtained before hire.
All candidates accepting an offer must successfully complete a pre-employment background check and drug screen.
COVID-19 vaccination may be a condition of employment.

Nice To Haves

Six months of customer service or related experience and/or training.
Knowledge of medical terminology.
Bilingual Spanish skills.
CPR certification is a plus for Fixed Radiology.

Responsibilities

Greet and assist patients, customers, and visitors in person and over the phone.
Register patients in various systems and answer phone calls professionally and courteously.
May collect payments for patients’ time-of-service responsibility.
May verify insurance coverage and obtain prior authorization.
May conduct preliminary patient screening, including collecting medical history.
May transport patients to and from exam rooms and assist with transfers on and off exam tables.
May provide preliminary and post-procedure instructions to patients.
In mobile settings, may help prepare the unit for transport.
Maintain a clean, organized, and properly stocked work area; may order supplies.
Ensure patient records and visit documentation are accurate in electronic systems and written documents.
May schedule appointments and obtain insurance verification or authorization.
May prepare medical records for physicians, patients, and customers.
May assist clinical staff with documentation and delivery of images to patients, physicians, or contracted customers.
Perform all duties in compliance with HIPAA regulations.
Perform other duties as assigned.
Travel locally and work at several locations as needed.