Patient Coordinator - PRN

Akumin•Lutz, FL

5d•Onsite

About The Position

Akumin is hiring a Patient Coordinator at its Zephyrhills facility. The Patient Coordinator performs customer service and patient care tasks to support a positive patient experience, organizes documentation and patient records, and helps patients understand what to expect during and after appointments. The role may involve working across several locations and, where applicable, local travel. It is a PRN position; benefits eligibility varies based on role type and hours worked.

Requirements

High school diploma or equivalent experience.
For Mobile Radiology and Oncology, CPR certification must be obtained before hire; for Fixed Radiology, CPR certification is a plus.
Valid state driver's license when applicable.
Ability to work at several locations.
Strong customer service skills.
Organizational and multitasking skills.
Basic knowledge of computer applications and programs.
Local travel may be required to support multiple sites.
COVID-19 vaccination may be a condition of employment.
Successful completion of a pre-employment background check and drug screen is required for candidates accepting an offer.

Nice To Haves

Six months of customer service or related experience and/or training.
Knowledge of medical terminology.
Bilingual Spanish skills.
CPR certification for Fixed Radiology.

Responsibilities

Greet and assist patients, customers, and visitors in person and by phone.
Register patients in various systems and answer phone calls professionally and courteously.
Collect time-of-service patient payments when applicable.
Verify insurance coverage and obtain prior authorization when applicable.
Conduct preliminary patient screenings, which may include gathering medical history.
Transport patients to and from exam rooms and assist with transfers on and off exam tables when needed.
Provide preliminary and post-procedure instructions to patients.
In mobile settings, assist in preparing the unit for transport.
Maintain a clean, organized, and properly stocked work area; order supplies when needed.
Ensure patient records are accurate and prepare medical records for physicians, patients, and customers as needed.
Schedule appointments and obtain insurance verification or authorization when applicable.
Document patient visits accurately in electronic systems and on written documents.
Assist clinical staff with documentation and image delivery to patients, physicians, or contracted customers.
Perform all duties in compliance with HIPAA regulations.
Perform other duties as assigned.