Patient Coordinator

First Choice Dental • Cottage Grove, WI

7d

About The Position

First Choice Dental is seeking a warm, organized, and service-driven Patient Coordinator who helps patients feel welcome, informed, and comfortable before treatment begins. The role serves as a connection between patients and the clinical team, creates positive first impressions, and helps keep schedules and front office operations running smoothly. The position contributes to an organized, hospitality-focused patient experience and supports patient retention, follow-up, and reactivation efforts while maintaining confidentiality and HIPAA compliance.

Requirements

• Strong customer service and communication skills.
• Positive attitude and a team-first mindset.
• Highly organized with strong attention to detail.
• Ability to multitask and remain calm in a busy environment.
• Comfort using dental software, phones, scheduling systems, and technology.
• Passion for creating an outstanding patient experience.

Nice To Haves

• Previous dental, healthcare, hospitality, or customer service experience.

Responsibilities

• Welcome patients with professionalism, warmth, and positive energy.
• Manage appointment scheduling, confirmations, and patient flow throughout the day.
• Answer phones, respond to patient questions, and assist with general office communication.
• Verify insurance benefits and help patients understand treatment estimates and payment options.
• Maintain accurate patient records and documentation.
• Support the clinical team by ensuring efficient front office operations.
• Handle patient concerns with empathy, discretion, and professionalism.
• Help create an organized, high-end, hospitality-focused patient experience.
• Assist with patient retention efforts, follow-up communication, and reactivation initiatives.
• Consistently maintain HIPAA compliance and confidentiality standards.

Benefits

• Supportive and collaborative culture.
• Opportunities for growth and development.
• Modern, patient-centered environment.
• Meaningful work that helps people feel confident and cared for.
• Team-focused atmosphere where contributions matter.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed