Patient Coordinator

Benevis•Springfield, MA

About The Position

Benevis is seeking a Patient Coordinator to support its mission of providing quality, affordable dental care in a compassionate environment. The Patient Coordinator provides customer service to patients and parents at check-in and check-out, verifies insurance eligibility and service limits, and helps ensure patients receive the dental care they need. The role involves coordinating with the clinical team, maintaining patient records and front-office areas, and supporting office scheduling and financial targets. The position may involve work in a professional office, clinical, or support environment, depending on the role and business needs. Team members may be required to work extended or alternate hours during peak periods or to support operational requirements; scheduled hours and work location may vary based on business needs.

Requirements

Graduation from senior high school or GED equivalent.

Nice To Haves

Office experience in a dentist's or physician's office.
Experience with children's dentistry.

Responsibilities

Deliver quality and compassionate care to every patient.
Greet parents and patients as they enter or leave the office and keep waiting parents informed about appointment progress.
Maintain a clean and tidy waiting area and front desk.
Verify patient insurance eligibility and ensure information is correct in the patient's Boomerang file.
Record service limits and communicate them to the clinical team before treatment.
Prepare patient files before appointments by pulling files, updating records, and verifying insurance and service limits.
Coordinate with the Clinical Team Leader and doctors to provide opportunities for same-day care.
Help meet office financial targets by ensuring hygiene and operative schedules are full.
Schedule follow-up operatory and six-month recall appointments.
Answer incoming calls, direct callers to the appropriate person, and take messages when necessary.
Make outbound calls to confirm appointments, reschedule missed appointments, and contact patients who need to complete treatment.
Re-file all patient records at the end of the day.
Adhere to government regulations, company standards, and compliance programs.
Verify, inform patients about, and collect out-of-pocket balances before clinical treatment.
Participate in local community events, including school screenings and presentations, to promote a positive image of the company.
Participate in morning huddles and recognize examples of customer focus and collaboration.
Perform other duties as assigned.