Patient Coordinator

Great Expressions Dental Centers • Canton, MI

6d

About The Position

The Patient Coordinator is the first point of contact for patients visiting or calling the dental office. The role provides exceptional customer service by welcoming patients, scheduling appointments, managing patient records, and completing administrative tasks. The Patient Coordinator helps ensure the dental practice operates smoothly and that patients have a positive experience.

Requirements

• 1–3 years of proven experience as a receptionist or in a customer service role; experience in a dental or healthcare setting is preferred.
• High school diploma or equivalent.

Nice To Haves

• Additional education or certification in healthcare administration or a related field.

Responsibilities

• Welcome patients warmly as they arrive at the dental practice and help maintain a comfortable, inviting waiting area.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments according to patient preferences and dental staff availability.
• Confirm and remind patients about upcoming appointments through phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar and improve scheduling efficiency.
• Collect and accurately update patient information, including personal details and medical history.
• Create and maintain patient records in the dental practice management system, keeping them confidential and compliant with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other patient payments.
• Process insurance claims and coordinate with insurance providers about billing inquiries or issues.
• Respond to patient inquiries in person, by phone, or by email about dental services, appointment availability, and practice policies.
• Provide patients with clear instructions about pre-appointment preparations, forms, and paperwork.
• Maintain a clean and organized reception area.
• Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, and scheduling changes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED