Patient Coordinator

Akumin•Providence, RI

7d•Onsite

About The Position

Akumin is hiring a part-time Patient Coordinator for its mobile unit in Providence, Rhode Island. The role performs customer service and patient care tasks to support a positive patient experience, prepares and organizes documentation and patient records, and helps patients understand what to expect during and after appointments. The position may include patient registration, phone support, collecting patient payments, insurance verification and authorization, preliminary patient screening, patient transport and transfer assistance, and giving pre- and post-procedure instructions. In the mobile setting, the coordinator may assist with preparing the unit for transport. The coordinator maintains a clean, organized, and stocked work area, supports accurate documentation and records, and performs all duties in accordance with HIPAA regulations.

Requirements

High school diploma or equivalent experience.
For Mobile Radiology and Oncology, CPR certification must be obtained prior to hire.
As applicable, a valid state driver's license is required.
Ability to work at several locations.
Strong customer service skills.
Organizational and multitasking skills.
Basic knowledge of computer applications and programs.
Local travel may be required to support multiple sites.
COVID-19 vaccination may be a condition of employment.
Successful completion of a pre-employment background check and drug screen is required.

Nice To Haves

Six months of customer service or related experience and/or training.
Knowledge of medical terminology.
Bilingual in Spanish.
For Fixed Radiology, CPR certification is a plus.

Responsibilities

Greet and assist patients, customers, and visitors in person and over the phone.
Register patients in various systems.
Answer phone calls professionally and courteously.
May collect time-of-service patient responsibility payments.
May verify insurance coverage and obtain prior authorization.
May perform preliminary patient screening before procedures, including gathering medical history.
May transport patients to and from the exam room and assist with transfers on and off the exam table.
May provide patients with preliminary and post-procedure instructions.
In the mobile setting, may assist in preparing the unit for transport.
Maintain a clean and organized work area; may order supplies and ensure the area is properly stocked.
Ensure patient records are accurate and prepare medical records for physicians, patients, and customers.
May schedule appointments and obtain insurance verification and/or authorization.
Document patient visits accurately in electronic systems and on written documents.
May assist clinical staff with documentation and delivery of images to patients, physicians, or contracted customers.
Perform duties in accordance with HIPAA regulations.
Perform other duties as assigned.