Patient Coordinator

Natera

6d • $61,600 - $77,000 • Remote

About The Position

The Patient Coordinator plays a critical inside sales role supporting the success of Natera’s Oncology product lines. The position manages and grows patient relationships while contributing to revenue through proactive outreach, pipeline development, and ongoing engagement.

As a primary point of contact for patients, the Patient Coordinator partners with Field Sales, Operations, and other internal stakeholders to execute territory strategies, advance opportunities through the sales pipeline, and support timely testing and repeat utilization. The role combines patient advocacy with inside sales execution and requires relationship-building skills, sales acumen, and the ability to connect daily activities to pipeline and revenue outcomes. It is listed as remote in the USA.

The role regularly involves working with protected health information (PHI) in paper and electronic formats. The employee must complete required HIPAA/PHI privacy, security, and General Policies and Procedures training within required timelines and maintain current status on all required training.

Requirements

• At least 2 years of inside sales experience.
• At least 2 years of experience in outbound and inbound sales or call center roles with measurable performance goals.
• Demonstrated ability to manage a territory or book of business and connect daily activities to pipeline outcomes.
• Experience using CRM systems to manage leads, opportunities, and sales activity.
• Strong relationship-building skills and the ability to influence and guide patients through a consultative sales process.
• Ability to execute inside sales strategies and think strategically about territory and pipeline management.
• Comfort handling objections, navigating complex conversations, and driving next steps toward conversion.
• Results-oriented mindset, urgency, and accountability.
• Excellent verbal and written communication skills and strong presentation ability.
• Ability to analyze data and pipeline metrics to prioritize outreach and optimize performance.
• Proficiency in Microsoft Excel, Google platforms, and business reporting tools.
• Self-motivated, adaptable, and effective working independently in a fast-paced remote or hybrid environment.
• Collaborative, team-first approach with sales and operational partners.

Nice To Haves

• Inside sales experience in a remote or phone-based environment.
• Salesforce experience.
• Background in medical, diagnostic, or biological sciences.

Responsibilities

• Serve as an inside sales partner to Field Sales by supporting territory strategies and advancing opportunities through the pipeline.
• Manage inbound and outbound patient outreach to influence testing adoption, scheduling, and continuity of care.
• Build and maintain long-term, consultative patient relationships to drive repeat testing and ongoing engagement.
• Identify, nurture, and progress patient opportunities from initial contact through completion of testing, aligning activity with sales pipeline goals.
• Collaborate with Sales, Billing, and Customer Support to remove barriers and address gaps affecting conversion or timing.
• Assess patient needs and address logistical, clinical coordination, and service challenges with a solutions-oriented approach.
• Document interactions, opportunities, and pipeline activity accurately in CRM and business intelligence tools, such as Salesforce and PowerBI.
• Analyze territory and pipeline data to prioritize outreach, identify trends, and optimize sales efforts.
• Complete data requests and reporting related to sales performance and patient engagement in a timely manner.
• Advocate for patients while maintaining a revenue-focused, sales-driven approach.
• Complete required HIPAA/PHI privacy, security, and General Policies and Procedures training within required timelines and maintain current training status.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.
• Free testing for Natera employees and their immediate families.
• Fertility care benefits.
• Pregnancy and baby bonding leave.
• 401(k) benefits.
• Commuter benefits.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed