Patient Coordinator

Avance Care • Durham, NC

84d

About The Position

Avance Care is seeking a Patient Coordinator for its front desk team. The role is the first point of contact for patients and is responsible for creating a warm, welcoming environment and supporting a smooth experience from check-in through check-out. The clinic is described as busy and fast-paced. This is a full-time position with 12-hour weekday shifts and a rotating weekend schedule. A comprehensive benefits package is available on the first of the month following 30 days of employment. Offers are contingent upon successful completion of a background check and drug screen. Avance Care provides equal employment opportunities without regard to protected characteristics under applicable law.

Requirements

• At least one year of medical front desk experience.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and integrity.
• Growth mindset.
• Flexibility and resilience.

Nice To Haves

• A related degree is preferred.

Responsibilities

• Meet, greet, and assist patients promptly, efficiently, and professionally.
• Set up new patients and update current patients’ information in the EMR system.
• Schedule and reschedule appointments and coordinate walk-in patients.
• Answer phone calls promptly and relay messages when necessary.
• Maintain an organized and orderly front desk and reception area.
• Collect co-payments, deductibles, and co-insurances.
• Process referrals and provide patients with complete and accurate referral information.
• Balance the cash register and ensure credit payments are accurate.
• Explain fees, services, and policies.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed