Patient Coordinator

Great Expressions Dental Centers • Commack, NY

6d

About The Position

The Patient Coordinator is the first point of contact for patients visiting or calling the dental office. The role provides customer service and administrative support by welcoming patients, scheduling appointments, maintaining patient information, and assisting with billing and insurance processes. The Patient Coordinator helps ensure the dental practice runs smoothly and patients have a positive experience.

Requirements

• 1–3 years of experience as a receptionist or in a customer service role; dental or healthcare experience is preferred.
• High school diploma or equivalent.

Nice To Haves

• Additional education or certification in healthcare administration or a related field.

Responsibilities

• Welcome patients warmly and maintain a professional, courteous demeanor.
• Keep the waiting and reception areas comfortable, clean, and organized.
• Schedule appointments according to patient preferences and dental staff availability.
• Confirm and remind patients about upcoming appointments.
• Coordinate with dental staff to manage the appointment calendar and patient flow efficiently.
• Collect, update, and maintain accurate patient information and records, including medical history.
• Maintain the confidentiality of patient records and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other patient payments.
• Process insurance claims and coordinate with insurance providers regarding billing inquiries or issues.
• Respond to patient inquiries by phone, email, or in person about services, appointment availability, and practice policies.
• Give patients instructions about pre-appointment preparations, forms, and paperwork.
• Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, and scheduling changes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED