Patient Coordinator

Ageless Mens Health • Memphis, TN

4d • Onsite

About The Position

Ageless Men's Health is seeking a full-time Patient Coordinator for its Grove Park clinic in Memphis, Tennessee. The Patient Coordinator serves as the face of the clinic and creates a welcoming, concierge-level experience throughout each patient visit. The role owns front-office operations, including patient flow, appointment scheduling, insurance verification, payment collection, and maintaining accurate patient information. It also involves building relationships with patients, following up with leads, reactivating inactive patients, and supporting retention initiatives while helping ensure efficient, HIPAA-compliant daily clinic operations.

The position pays $24 per hour and follows a Monday–Friday schedule during standard daytime business hours. There are no nights, weekends, or on-call shifts. Ageless Men's Health describes itself as a national provider of Testosterone Replacement Therapy and men's wellness, focused on personalized care and exceptional patient experiences.

Requirements

• 1–3 years of experience in a medical office, wellness clinic, medical spa, or other healthcare setting.
• Strong customer service and communication skills, with a warm, outgoing personality.
• Organized and dependable, with the ability to manage multiple priorities in a fast-paced environment.
• Experience with insurance verification, scheduling, and medical administrative responsibilities.
• Comfort using scheduling or EMR software.
• Availability for scheduling during normal business hours.

Nice To Haves

• Experience with lead follow-up or patient outreach.
• Passion for delivering exceptional patient experiences and interest in men's health and wellness.

Responsibilities

• Serve as the first and last point of contact for each patient visit.
• Greet patients and manage check-in and check-out for scheduled and walk-in appointments.
• Answer phones, schedule appointments, and provide exceptional customer service.
• Verify insurance coverage, collect copays and payments, and maintain accurate patient information.
• Follow up on inbound leads, reactivate inactive patients, and support patient retention initiatives.
• Build strong patient relationships through personalized, concierge-level service.
• Maintain an organized, welcoming lobby and front-office environment.
• Support daily clinic operations while ensuring HIPAA compliance and an efficient patient experience.

Benefits

• Medical, dental, and vision insurance.
• Paid time off (PTO).
• Paid parental leave.
• Short-term disability.
• 401(k).
• Tuition reimbursement.
• Employee discounts.
• Supportive, team-oriented environment.
• Career growth opportunities within a national healthcare organization.
• No nights, weekends, or on-call shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed