Patient Coordinator

Akumin•Key West, FL

3d•Onsite

About The Position

Akumin is hiring a full-time Patient Coordinator at its Key West facility. The Patient Coordinator performs customer service and patient care tasks to support a positive patient experience, prepare and organize documentation and records, and help patients understand what to expect during and after appointments. Duties may include greeting and assisting patients, customers, and visitors; registering patients; answering phone calls; collecting time-of-service payments; verifying insurance and obtaining prior authorizations; screening patients before procedures; transporting or assisting patients; and providing preliminary and post-procedure instructions. The role also involves preparing and maintaining work areas and supplies, documenting patient visits in electronic and written records, preparing medical records, and supporting clinical staff with documentation and image delivery. All work must comply with HIPAA regulations. Other duties may be assigned. The role requires a high school diploma or equivalent experience. CPR certification is required before hire for Mobile Radiology and Oncology roles and is a plus for Fixed Radiology roles. A valid state driver's license is required as applicable. The coordinator must be able to work at several locations; local travel may be required. Strong customer service, organizational, multitasking, and basic computer skills are required. Six months of customer service or related experience and/or training, medical terminology knowledge, and Spanish bilingual skills are preferred. COVID-19 vaccination may be a condition of employment. Offers are contingent on successfully completing a pre-employment background check and drug screen. Akumin offers competitive compensation, flexible scheduling, cross-training opportunities, medical, dental, and vision insurance, HSA accounts with employer contributions, 401(k) eligibility with employer match, paid holidays, and defined PTO and sick-time programs. Benefit eligibility varies by role type and hours worked. Akumin is an equal opportunity employer and provides consideration without regard to protected characteristics.

Requirements

High school diploma or equivalent experience.
For Mobile Radiology and Oncology roles, CPR certification must be obtained before hire.
For Fixed Radiology roles, CPR certification is a plus.
Valid state driver's license, as applicable.
Ability to work at several locations; local travel may be required.
Strong customer service skills.
Organizational and multitasking skills.
Basic knowledge of computer applications and programs.
Successful completion of a pre-employment background check and drug screen is required as a condition of employment.
COVID-19 vaccination may be a condition of employment.

Nice To Haves

Six months of customer service or related experience and/or training.
Knowledge of medical terminology.
Bilingual Spanish skills.
CPR certification for Fixed Radiology roles.

Responsibilities

Greet and assist patients, customers, and visitors in person and over the phone.
Register patients in various systems and answer phone calls professionally and courteously.
May collect time-of-service patient payments.
May verify insurance coverage and obtain prior authorization.
May conduct preliminary patient screening before procedures, including taking medical history.
May transport patients to and from exam rooms and assist with transfers on and off exam tables.
May provide patients with preliminary and post-procedure instructions.
In mobile settings, may help prepare the unit for transport.
Maintain a clean, organized, and properly stocked work area; may order supplies.
Ensure the accuracy of patient records and document patient visits in electronic systems and written documents.
May schedule appointments and obtain insurance verification or authorization.
May prepare medical records for physicians, patients, and customers.
May assist clinical staff with documentation and image delivery to patients, physicians, or contracted customers.
Perform all duties in compliance with HIPAA regulations.
Perform other duties as assigned.