Patient Coordinator

Eye Care Partners•Lakeland, FL

14d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and helps set a positive tone for each visit through excellent patient care. The role also handles administrative responsibilities to support smooth patient check-in and checkout. The position is with Lakeland Eye Clinic in Lakeland, Florida. Offices are open Monday through Friday, 8 a.m. to 5 p.m.; the employee may need to work earlier or later as needed and is expected to work over 40 hours to meet business needs. The position may require travel among multiple work locations with minimal notice.

Requirements

High school diploma or GED.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Favorable result on a background check.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service skills.
Ability to interact courteously and professionally with employees at all levels.
Initiative in accomplishing practice goals.
Ability to grow, adapt, and accept change.
Ability to foster a positive, team-oriented, patient-focused work environment.
Commitment to work over 40 hours to meet business needs.
Reliable transportation that allows travel among multiple work locations with minimal notice.
Ability to perform frequent walking, sitting, and standing; regular bending, stooping, and reaching; and lift, carry, push, and pull items up to 25 pounds.
Strong fine motor skills and full use of hands for grasping, writing, typing, and using technology.
Visual and auditory acuity, including color, depth, and peripheral vision and ability to adjust focus.
Ability to drive or climb occasionally, as needed.

Nice To Haves

Excitement to learn and grow.
Desire to gain industry knowledge and training.

Responsibilities

Provide exceptional customer service during in-person and phone interactions.
Greet patients promptly and professionally, and thank them when they leave.
Answer external and internal phone calls and provide prompt, courteous service.
Respect patients’ time and the doctors’ schedules by working with urgency.
Manage patient flow in the office.
Know common fees for visits and collect correct payments.
Complete daily reconciliations, close out the day, and count down the cash drawer.
Perform general office duties and cleaning assigned by the manager.