Patient Coordinator

Great Expressions Dental Centers • Granbury, TX

6d • $17 - $20

About The Position

The Patient Coordinator is the first point of contact for patients visiting or calling the dental office. The role provides customer service by welcoming patients, scheduling appointments, maintaining patient records, and handling administrative tasks. The Patient Coordinator helps ensure smooth practice operations and a positive patient experience while coordinating with dental staff and supporting scheduling, billing, and patient communications.

Requirements

• High school diploma or equivalent.
• Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• Excellent interpersonal and communication skills for interacting with patients, colleagues, and third-party stakeholders.
• Proficiency with dental practice management software and general office applications, such as MS Office, email, and appointment scheduling systems.
• Strong organizational and multitasking abilities to manage multiple priorities in a fast-paced environment.
• Attention to detail and accuracy in maintaining patient records and managing financial transactions.

Nice To Haves

• Additional education or certification in healthcare administration or a related field.
• Knowledge of dental terminology, procedures, and insurance processes.

Responsibilities

• Welcome patients warmly as they arrive and help maintain a comfortable, inviting waiting area.
• Interact with patients professionally and courteously.
• Schedule appointments based on patient preferences and dental staff availability.
• Confirm and remind patients about upcoming appointments by phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar and patient flow efficiently.
• Collect and accurately update patient information, including personal details and medical history.
• Create and maintain patient records in the dental practice management system, keeping records confidential and compliant with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other patient payments.
• Process insurance claims and coordinate with insurance providers about billing inquiries or issues.
• Respond to patient inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
• Give patients clear instructions about pre-appointment preparations, forms, and paperwork.
• Keep the reception area clean and organized.
• Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, and scheduling changes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED