Patient Coordinator

Great Expressions Dental Centers • Islandia, NY

7d • $24 - $26

About The Position

The Patient Coordinator is the first point of contact for patients visiting or calling the dental office. The role provides exceptional customer service while supporting the smooth operation of the dental practice and maintaining a positive patient experience. Responsibilities include welcoming patients, scheduling and confirming appointments, maintaining patient records and insurance information, handling payments and insurance claims, responding to inquiries, and coordinating with dental staff.

Requirements

• 1–3 years of proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• High school diploma or equivalent.

Nice To Haves

• Additional education or certification in healthcare administration or a related field.

Responsibilities

• Welcome patients warmly as they arrive at the dental practice and help ensure the waiting area is comfortable and inviting.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments based on patient preferences and dental staff availability; confirm and remind patients about upcoming appointments.
• Coordinate with dental staff to manage the appointment calendar, patient flow, and scheduling efficiency.
• Collect and accurately update patient information, including personal details and medical history, and create and maintain records in the practice management system.
• Keep patient records confidential and compliant with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other patient payments.
• Process insurance claims and coordinate with insurance providers regarding billing inquiries or issues.
• Respond to patient inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
• Provide patients with clear instructions about pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area.
• Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, and scheduling changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED