Patient Coordinator

Oakland Ophthalmic Surgery • Birmingham, MI

2h • Onsite

About The Position

The Patient Coordinator serves as the first point of contact for patients, setting the tone for their visit through excellent patient care. The role also involves administrative responsibilities that support a smooth patient check-in and check-out experience. The position is full-time and long-term, based primarily in Birmingham, Michigan, with travel to the Troy, Michigan office as needed. The office is open Monday through Friday, 8 a.m. to 5 p.m.; some earlier or later work may be needed, and the role requires a commitment to work over 40 hours when business needs require it.

Requirements

• High school diploma or GED.
• One year of related experience and/or training, or an equivalent combination of education and experience.
• Favorable background check.
• Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Strong customer service skills and the ability to interact courteously and professionally with employees at all levels.
• Reliable transportation that allows travel between work locations with minimal notice.
• Commitment to work over 40 hours when needed to meet business needs.
• Ability to learn, take initiative, adapt to change, and contribute to a positive, team-oriented, patient-focused work environment.

Responsibilities

• Provide exceptional, professional customer service during in-person and phone encounters; greet patients promptly and thank them when they leave.
• Answer internal and external phone calls and provide prompt, courteous service.
• Manage patient flow and facilitate a smooth patient experience.
• Verify medical and vision insurance.
• Communicate effectively with patients, doctors, and managers, and respond to inquiries by phone, email, and in person.
• Practice urgency with respect to patients’ time and doctors’ schedules.
• Understand common fees for visits and collect correct payments.
• Complete daily reconciliations, close out the day, and count down the cash drawer.
• Perform general office duties and cleaning assigned by the manager.

Benefits

• Medical, vision, dental, and life insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Paid maternity leave
• Competitive base pay
• Eyecare certification reimbursement
• Employee discounts
• Mileage reimbursement for travel to the Troy office

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED