Patient Coordinator

Great Expressions Dental Centers • Canton, MI

5d

About The Position

The Patient Coordinator is the first point of contact for patients visiting or calling the dental office. The role provides customer service and administrative support, including greeting patients, scheduling appointments, maintaining patient records, handling payments and insurance-related tasks, and responding to inquiries. The Patient Coordinator helps ensure the smooth operation of the dental practice and a positive patient experience while coordinating with dental staff to support efficient scheduling and patient flow.

Requirements

• 1–3 years of proven experience as a receptionist or in a customer service role.
• High school diploma or equivalent.

Nice To Haves

• Experience in a dental or healthcare setting.
• Additional education or certification in healthcare administration or a related field.

Responsibilities

• Welcome patients as they arrive and maintain a comfortable, inviting waiting area.
• Interact with patients in a professional and courteous manner.
• Schedule appointments according to patient preferences and dental staff availability.
• Confirm and remind patients about upcoming appointments.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information, including personal details and medical history.
• Create and maintain patient records in the dental practice management system, keeping records confidential and compliant with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other patient payments.
• Process insurance claims and coordinate with insurance providers regarding billing inquiries or issues.
• Respond to patient inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
• Provide instructions regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area.
• Coordinate with dental staff to support smooth patient flow and efficient scheduling.
• Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, or scheduling changes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED