Coordinator, Patient

Lifepoint Health•Conroe, TX

4d•Onsite

About The Position

The Patient and Milieu Coordinator delivers patient care according to the unit philosophy under the direct supervision of a Registered Nurse. The role supports the patient milieu and coordinates with RNs, BHTs, and therapists to provide a therapeutic environment, while ensuring patients’ safety and well-being through continuous care, supervision, interaction, and role modeling. The coordinator provides professional customer service to staff, patients, and visitors and gives feedback to the treatment team to support therapeutic treatment plans. The position works under the direction of the CNO, with a dotted-line reporting relationship to the DCO for additional tasks. The coordinator uses trauma-informed, patient-centered approaches, including DBT and other therapeutic skills, to engage patients, encourage healthy behaviors and group participation, and support activities of daily living. Responsibilities include crisis intervention and de-escalation, observing and reporting changes in patient condition, providing feedback to the interdisciplinary treatment team, documenting in medical records, and maintaining a safe, clean, therapeutic environment. The role also includes hourly or more frequent safety checks, shift handoffs, staff precepting and mentorship, committee participation, process-improvement projects, and continuing education. This position is based in a hospital behavioral health environment in Conroe, Texas. The schedule is 2x8 on weekend evenings, 3 p.m.–11 p.m. Work may involve exposure to agitated or aggressive behavior, bloodborne pathogens, contagious illnesses, toxic chemicals, and biohazardous materials, with safety precautions and protective equipment as needed. The role has frequent standing, walking, sitting, hand use, reaching, stair climbing, balancing, bending, kneeling, crouching, crawling, talking, and hearing; occasional lifting or moving of up to 20 pounds; and extended computer use.

Requirements

Associate’s degree in psychology, social work, or a related field, and/or at least 2 years of behavioral health experience.
Strong ethical judgment and discretion when handling sensitive or confidential information.
Comprehensive understanding of healthcare regulatory and compliance requirements, such as HIPAA.
Skill in applying policies and procedures.
Knowledge of behavioral health care.
Strong organizational and mentorship skills.
Ability to collaborate with a diverse team of healthcare professionals.
Commitment to improving patient outcomes.
Excellent communication and interpersonal skills.
CPR, trauma-informed care, and de-escalation certifications are required within 30 days of employment and before any patient contact.
DBT training is required within 90 days of employment in this role.

Nice To Haves

Inpatient behavioral health experience.
Experience working with adolescents in a behavioral health setting.

Responsibilities

Deliver patient care according to the unit philosophy under the direct supervision of a Registered Nurse.
Support the patient milieu and coordinate with RNs, BHTs, and therapists to provide a therapeutic environment.
Ensure patient safety and well-being through continuous care, supervision, interaction, and role modeling.
Demonstrate professional customer service and interaction with staff, patients, and visitors.
Provide feedback to the treatment team in establishing and implementing therapeutic treatment plans under the direction of the Director of Clinical Operations.
Use effective milieu management and therapeutic engagement to promote a positive patient experience.
Use a trauma-informed, patient-centered approach, including DBT and other therapeutic skills.
Encourage healthy behaviors, group participation, and activities of daily living.
Use communication, interviewing, problem-solving, crisis intervention, and de-escalation techniques according to the plan of care and applicable policies.
Ensure the safety of patients not directly involved in a crisis.
Report physical or psychiatric changes in patient condition to the Registered Nurse.
Provide the interdisciplinary treatment team with feedback about patient responses to interventions to assist with treatment-plan development and revision.
Document in the medical record according to established policies.
Maintain a safe, clean, and therapeutic environment, including ongoing safety monitoring and unit safety checks at least hourly or more often as indicated.
Monitor the environment for unsafe items and report potential changes in patient condition to the nurse.
Complete handoffs at shift changes and during transitions in the coordinator role.
Maintain current knowledge of program and policy and procedure guidelines.
Follow hospital policy and OSHA and CDC guidelines for collecting specimens.
Precept new staff and provide direction on policies, procedures, and processes.
Serve on hospital-established and ad hoc committees.
Complete hospital process or system improvement projects as directed by the CNO and/or DCO.
Attend at least 80% of hospital-provided continuing education available for role development.
Exhibit the company’s core values and perform other duties as assigned.

Benefits

Medical, dental, and vision coverage for full-time and part-time employees.
Life, accident, critical illness, and hospital indemnity insurance.
Short- and long-term disability coverage.
Paid family leave and paid time off.
Higher education and certification tuition assistance.
Loan assistance.
401(k) retirement package with company match.
Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
Ongoing learning and career advancement opportunities.
Flexible scheduling.