Patient Coordinator

Ivyrehab • Indianapolis, IN

7d

About The Position

Patient Coordinators are the backbone of Ivy Rehab for Kids clinics and directly contribute to the patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and customer service. The role includes greeting and checking in patients, scheduling appointments, answering incoming calls, verifying insurance coverage, obtaining authorizations, collecting payments, processing new patients, and helping the clinic maintain optimal performance.

The position offers a supportive work environment with opportunities for growth and development. Teammates can access resources, mentorship, career advice, training programs, and opportunities for advancement in administrative excellence and leadership development.

Requirements

• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong time-management skills and ability to multitask in a fast-paced environment.
• Self-motivation and a drive to exceed patient expectations.
• Adaptability and a positive attitude in response to fluctuating workloads.
• Eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Nice To Haves

• Two or more years of administrative experience in a healthcare setting is preferred.

Responsibilities

• Greet and check in patients.
• Schedule appointments.
• Answer incoming phone calls.
• Verify insurance coverage and obtain necessary authorization.
• Collect payments.
• Process new patients.
• Help the clinic maintain optimal performance.
• Collaborate with clinicians and colleagues to provide patient care and customer service.

Benefits

• Full benefits package eligibility beginning within the first month of employment.
• Generous paid time off plans.
• Paid holidays.
• Bonus incentive opportunities.
• Mentorship, career advice, and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed