Coordinator, Patient

Lifepoint Health•Conroe, TX

5d•Onsite

About The Position

The Patient and Milieu Coordinator delivers patient care according to the unit philosophy under the direct supervision of a Registered Nurse. The role supports the patient milieu and coordinates with RNs, BHTs, and therapists to provide a therapeutic environment for patients, ensuring their safety and well-being through continuous care, supervision, interaction, and role modeling. The coordinator provides professional customer service to staff, patients, and visitors and gives feedback to the treatment team to help establish and implement therapeutic treatment plans. The role is under the direction of the CNO, with a dotted line to the Director of Clinical Operations (DCO), and may include additional assigned tasks. The coordinator also serves as a performance model for other staff through orientation, mentorship, and education. The position is based in a hospital/behavioral health environment and works a weekend-evening schedule of 2x8, 3 p.m.–11 p.m.

Requirements

Demonstrate strong ethical judgment and discretion when handling sensitive or confidential information.
Understand healthcare regulatory and compliance requirements, such as HIPAA, and apply policies and procedures.
Have knowledge of behavioral health care.
Have strong organizational and mentorship skills.
Work collaboratively with a diverse team of healthcare professionals.
Show commitment to improving patient outcomes.
Have excellent communication and interpersonal skills.
Have an associate’s degree in psychology, social work, or a related field and/or at least 2 years of behavioral health experience.
Obtain CPR, trauma-informed care, and de-escalation certifications within 30 days of employment and before any patient contact.
Complete DBT training within 90 days of starting in the role.

Nice To Haves

Inpatient behavioral health experience.
Experience working with adolescents in a behavioral health setting.

Responsibilities

Manage the milieu effectively and engage patients therapeutically to promote a positive patient experience.
Use a trauma-informed, patient-centered approach, including DBT and other therapeutic skills, to engage patients.
Encourage healthy behaviors, including participation in groups and activities of daily living.
Use communication, interviewing, problem-solving, and crisis-intervention techniques for psychotherapeutic interventions based on the plan of care.
Use crisis intervention and de-escalation techniques according to policy and procedure, while ensuring the safety of patients not directly involved in a crisis.
Report physical or psychiatric changes in patient condition to the Registered Nurse.
Provide the interdisciplinary treatment team with feedback about patient responses to interventions to inform treatment-plan development and revision.
Document in the medical record according to established policies.
Maintain a safe, clean, and therapeutic environment, including ongoing safety monitoring and unit safety checks at least hourly or more often as indicated.
Monitor for unsafe items in the environment and report potential changes in condition to the nurse.
Complete handoffs at shift changes and during transitions in the Patient and Milieu Coordinator role.
Maintain current knowledge of the program and applicable policies and procedures.
Follow hospital, OSHA, and CDC requirements for collecting specimens.
Precept new staff and provide direction on policies, procedures, and processes.
Serve on hospital-established and ad hoc committees.
Complete hospital process or system improvement projects as directed by the CNO and/or DCO.
Attend at least 80% of hospital-provided continuing education available for role development.
Exhibit the company’s core values: champion patient care, do the right thing, embrace individuality, act with kindness, and make a difference together.
Perform other duties as assigned.

Benefits

Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
Life, accident, critical illness, and hospital indemnity insurance.
Short- and long-term disability coverage.
Paid family leave and paid time off.
Higher education and certification tuition assistance.
Loan assistance.
401(k) retirement package with company match.
Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
Ongoing learning and career advancement opportunities.
Flexible scheduling.