Patient Coordinator

Akumin•Tampa, FL

About The Position

Akumin is hiring a PRN Patient Coordinator for its Tampa facilities. The Patient Coordinator performs customer service and patient care tasks that support a positive patient experience, prepare and organize documentation and patient records, and help patients understand what to expect during and after appointments. Duties may include greeting and assisting patients, customers, and visitors; registering patients; handling calls; collecting patient payments; verifying insurance and obtaining prior authorization; screening patients before procedures; transporting or transferring patients; providing instructions; preparing and maintaining work areas and supplies; scheduling appointments; preparing medical records; documenting visits; and assisting clinical staff with documentation and image delivery. The role may involve mobile radiology and oncology settings, travel among locations, and other duties as assigned. All duties must be performed in accordance with HIPAA regulations.

Requirements

High school diploma or equivalent experience.
For Mobile Radiology and Oncology, CPR certification must be obtained before hire.
For Fixed Radiology, CPR certification is a plus.
Valid state driver's license, as applicable.
Ability to work at several locations.
Strong customer service skills.
Organizational and multitasking skills.
Basic knowledge of computer applications and programs.
Local travel may be required to support multiple sites.
COVID-19 vaccination may be a condition of employment.
Candidates accepting an offer must successfully complete a pre-employment background check and drug screen.

Nice To Haves

Six months of customer service or related experience and/or training.
Knowledge of medical terminology.
Bilingual in Spanish.

Responsibilities

Greet and assist patients, customers, and visitors in person and over the phone.
Register patients in various systems and answer phone calls professionally and courteously.
May collect time-of-service patient responsibility payments.
May verify insurance coverage and obtain prior authorization.
May conduct preliminary patient screening before procedures, including obtaining medical history.
May transport patients to and from exam rooms and assist with transfers on and off exam tables.
May provide preliminary and post-procedure instructions to patients.
In mobile settings, may assist with preparing the unit for transport.
Maintain a clean, organized, and properly stocked work area; may order supplies.
Ensure patient records and visit documentation are accurate across electronic systems and written documents.
May schedule appointments and obtain insurance verification or authorization.
May prepare medical records for physicians, patients, and customers.
May assist clinical staff with documentation and delivery of images to patients, physicians, or contracted customers.
Perform duties in accordance with HIPAA regulations and complete other duties as assigned.