Patient Coordinator

Great Expressions Dental Centers • Dearborn, MI

6d

About The Position

The Patient Coordinator is the first point of contact for patients visiting or calling the dental office. The role provides customer service and administrative support to help the dental practice operate smoothly and maintain a positive patient experience. Duties include welcoming patients, scheduling and confirming appointments, managing patient records and insurance information, processing payments and insurance claims, responding to inquiries, and coordinating patient flow with dental staff.

Requirements

• 1–3 years of proven experience as a receptionist or in a customer service role; dental or healthcare experience is preferred.
• High school diploma or equivalent.

Nice To Haves

• Additional education or certification in healthcare administration or a related field.

Responsibilities

• Welcome patients warmly and help maintain a comfortable, inviting waiting area.
• Interact with patients in a professional and courteous manner.
• Schedule appointments based on patient preferences and dental staff availability; coordinate with staff to manage the calendar efficiently.
• Confirm and remind patients about upcoming appointments by phone or other communication channels.
• Collect and accurately update patient information, including personal details and medical history; create and maintain records in the practice management system.
• Maintain confidentiality of patient records and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other patient payments.
• Process insurance claims and coordinate with insurance providers regarding billing inquiries or issues.
• Respond to patient inquiries by phone, email, or in person about services, appointment availability, and practice policies.
• Explain pre-appointment preparations, forms, and paperwork to patients.
• Maintain a clean and organized reception area.
• Coordinate with dental staff to support smooth patient flow and efficient scheduling.
• Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, and scheduling changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED