Patient Coordinator

Summit Orthopedics•Plymouth, MN

11d•Onsite

About The Position

Summit Orthopedics is seeking a full-time Patient Coordinator to manage clinical support coordination for patients, primarily supporting an Operative Hand Physician and Team. Under the direct supervision of the Practice Development Manager, the coordinator handles follow-up appointment scheduling, surgery coordination and scheduling, and communication among care teams and Summit departments. The role also includes non-clinical activities supporting patient care as directed by physicians and other providers or clinicians. The position follows a Monday–Friday schedule, typically 7:30 AM to 4:00 PM, subject to change based on clinic or team needs. The primary location is the Plymouth Bass Lake Clinic, with flexibility to work at other Summit campuses as needed. Other likely sites include Eden Prairie, Maple Grove, and Minnetonka, Minnesota, and the role may also cover Summit outreach sites.

Responsibilities

Answer and respond to patient calls; manage team voicemail and email; and triage calls appropriately.
Manage one or more physicians’ daily clinic and surgery schedules.
Coordinate scheduling and logistics for patients with urgent needs.
Coordinate patient care among team members, service line teams, and other Summit departments.
Communicate information from physicians and other care providers to patients and staff in support of patient care.
Maintain and complete worklists in coordination with identified care team members.
Accurately enter physician orders into the electronic medical record.
Complete standard, non-complex patient forms, such as FMLA, short-term disability, and workers’ compensation forms, as directed by physicians or other care providers.
Provide patients with information packets or documents in accordance with physician protocols.
Provide backup to other teams, including teams within or outside the assigned service line, as assigned.
Assist with voicemail, email, and task lists as needed.
Room patients and initiate visits for physicians and other providers or clinicians as directed.
Perform other duties as assigned.