Patient Coordinator

Ivyrehab•Pittsburgh, PA

3d•Onsite

About The Position

The Patient Coordinator serves as the first point of contact for patients and helps deliver a welcoming, organized, and efficient clinic experience. The role supports front office operations, including patient registration, scheduling, and other administrative tasks, to coordinate care smoothly between patients and the clinical team. The Patient Coordinator maintains accurate patient records, manages appointments, and provides excellent customer service to patients and families. The position is full-time and based in Pittsburgh, Pennsylvania. The role is part of Ivy Health, whose teams provide physical therapy, occupational therapy, speech therapy, and applied behavior analysis services. The company describes a culture focused on authenticity, inclusion, growth, community, teamwork, serving others, and exceptional care.

Requirements

Proficiency in Microsoft Office applications, such as Excel, Word, and Outlook.
Strong time management and ability to multitask in a fast-paced environment.
Self-motivation and a drive to exceed patient expectations.
Adaptability and a positive attitude when workloads fluctuate.
Eagerness to learn and grow.
Dedication to exceptional patient outcomes and quality of care.

Nice To Haves

Two or more years of administrative experience in a healthcare setting is preferred.

Responsibilities

Serve as the first point of contact for patients.
Support front office operations, including patient registration and scheduling.
Perform administrative tasks to coordinate between patients and the clinical team.
Maintain accurate patient records.
Manage appointments.
Provide excellent customer service to patients and families.
Support clinic workflows and help ensure an organized and efficient clinic experience.