Patient Coordinator
About The Position
As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. You will provide customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. The role supports the smooth operation of the dental practice and a positive patient experience. The position also involves coordinating with dental staff, managing patient and insurance information, processing payments and insurance claims, and responding to patient questions. Patient records must be handled confidentially and in compliance with privacy regulations.
Requirements
- High school diploma or equivalent.
- Proven experience as a receptionist or in a customer service role; dental or healthcare experience is preferred.
- Excellent interpersonal and communication skills for interacting with patients, colleagues, and third-party stakeholders.
- Proficiency with dental practice management software and general office applications, such as MS Office, email, and appointment scheduling systems.
- Strong organizational and multitasking abilities to manage multiple priorities in a fast-paced environment.
- Attention to detail and accuracy in maintaining patient records and managing financial transactions.
Nice To Haves
- Additional education or certification in healthcare administration or a related field.
- Knowledge of dental terminology, procedures, and insurance processes.
Responsibilities
- Welcome patients warmly when they arrive at the dental practice and help maintain a comfortable, inviting waiting area.
- Interact with patients professionally and courteously.
- Schedule appointments based on patient preferences and dental staff availability; confirm and remind patients about upcoming appointments.
- Coordinate with dental staff to manage the appointment calendar, patient flow, and scheduling efficiency.
- Collect and update patient information, including personal details and medical history, and create and maintain records in the dental practice management system.
- Keep patient records confidential and comply with privacy regulations.
- Verify and update patient insurance information.
- Calculate and collect co-pays, deductibles, and other patient payments.
- Process insurance claims and coordinate with insurance providers regarding billing inquiries or issues.
- Respond to patient inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
- Give patients instructions about pre-appointment preparations, forms, and paperwork.
- Maintain a clean and organized reception area.
- Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, and scheduling changes.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
