Patient Coordinator

Akumin•Coral Springs, FL

7d•Onsite

About The Position

Akumin is hiring a full-time Patient Coordinator at its Coral Springs, Florida facility. The Patient Coordinator performs customer service and patient care tasks to support a positive patient experience, prepare and organize documentation and patient records, and help patients understand what to expect before and after their appointments. Duties may include greeting and assisting patients, customers, and visitors; registering patients; answering calls; collecting time-of-service payments; verifying insurance and obtaining prior authorization; assisting patients before, during, and after procedures; preparing and maintaining the work area; and documenting visits in electronic systems and written records. The role may also include scheduling appointments, preparing medical records, assisting clinical staff with documentation and image delivery, and supporting multiple locations. All duties must be performed in accordance with HIPAA regulations. Other duties may be assigned.

Requirements

High school diploma or equivalent experience.
Bilingual in Spanish and English.
For Mobile Radiology and Oncology roles, CPR certification must be obtained before hire.
For Fixed Radiology roles, CPR certification is a plus.
A valid state driver's license is required as applicable.
Ability to work at several locations.
Strong customer service skills.
Organizational and multitasking skills.
Basic knowledge of computer applications and programs.
Local travel may be required to support multiple sites.
Candidates who accept an offer must successfully complete a pre-employment background check and drug screen.
COVID-19 vaccination may be a condition of employment.

Nice To Haves

Six months of customer service or related experience and/or training.
Knowledge of medical terminology.
CPR certification is a plus for Fixed Radiology.

Responsibilities

Greet and assist patients, customers, and visitors in person and over the phone.
Register patients in various systems and answer phone calls professionally and courteously.
Collect time-of-service patient payments when applicable.
Verify insurance coverage and obtain prior authorization when applicable.
Perform preliminary patient screening, which may include obtaining medical history.
Transport patients to and from exam rooms and assist with transfers on and off exam tables as needed.
Provide preliminary and post-procedure instructions to patients.
In mobile settings, assist in preparing the unit for transport.
Maintain a clean, organized, and properly stocked work area; order supplies when applicable.
Ensure patient records are accurate and prepare medical records for physicians, patients, and customers as needed.
Schedule appointments and obtain insurance verification or authorization when applicable.
Document patient visits accurately in electronic systems and on written documents.
Assist clinical staff with documentation and delivery of images to patients, physicians, or contracted customers.
Perform all duties in accordance with HIPAA regulations.
Travel locally and work at multiple locations as required.
Perform other duties as assigned.