Patient Coordinator

Ivy Rehab • Newport News, VA

11d • $17 - $18

About The Position

Patient Coordinators are the backbone of Ivy’s clinics and have a direct impact on the patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. The role includes greeting and checking in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy describes its work environment as rewarding and supportive, with opportunities for teammate growth and development.

Requirements

• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong time-management skills and ability to multitask in a fast-paced environment.
• Self-motivation and a drive to exceed patient expectations.
• Adaptability and a positive attitude when workloads fluctuate.
• Eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Nice To Haves

• Two or more years of administrative experience in a healthcare setting is preferred.

Responsibilities

• Greet and check in patients.
• Schedule appointments.
• Answer incoming phone calls.
• Verify insurance coverage and obtain necessary authorization.
• Collect payments.
• Process new patients.
• Help the clinic maintain optimal performance.
• Collaborate with clinicians and colleagues to support patient care and customer service.

Benefits

• Full benefits package eligibility beginning within the first month of employment.
• Generous paid time off (PTO) plans.
• Paid holidays.
• Bonus incentive opportunities.
• Access to mentorship, career advice, and training programs focused on administrative excellence and leadership development.
• Opportunities for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed