Patient Coordinator

First Choice Dental•Middleton, WI

11d

About The Position

First Choice Dental is seeking a warm, organized, and service-driven Patient Coordinator to help patients feel welcome, supported, informed, and comfortable. The role focuses on creating positive first impressions, keeping schedules running smoothly, and serving as a trusted connection between patients and the clinical team in a fast-paced, modern, patient-centered dental environment. The coordinator supports efficient front office operations and helps deliver an organized, high-end, hospitality-focused patient experience.

Requirements

Strong customer service and communication skills.
Positive attitude and a team-first mindset.
Highly organized with strong attention to detail.
Ability to multitask and remain calm in a busy environment.
Comfort using dental software, phones, scheduling systems, and technology.
Passion for creating an outstanding patient experience.

Nice To Haves

Previous dental, healthcare, hospitality, or customer service experience.

Responsibilities

Welcome patients with professionalism, warmth, and positive energy.
Manage appointment scheduling, confirmations, and patient flow throughout the day.
Answer phones, respond to patient questions, and assist with general office communication.
Verify insurance benefits and help patients understand treatment estimates and payment options.
Maintain accurate patient records and documentation.
Support the clinical team by ensuring efficient front office operations.
Handle patient concerns with empathy, discretion, and professionalism.
Help create an organized, high-end, hospitality-focused patient experience.
Assist with patient retention efforts, follow-up communication, and reactivation initiatives.
Ensure HIPAA compliance and consistently maintain confidentiality standards.