Patient Coordinator

Akumin • Charlotte, MI

5d • Onsite

About The Position

The Patient Coordinator performs customer service and patient care tasks to support a positive patient experience. The role prepares and organizes documentation and patient records, and helps patients understand what to expect during and after appointments. This is a part-time position at Akumin’s mobile unit in Eaton Rapids Medical.

Requirements

• High school diploma or equivalent experience.
• For Mobile Radiology and Oncology, CPR certification must be obtained before hire.
• A valid state driver's license is required as applicable.
• Ability to work at several locations.
• Strong customer service skills.
• Organizational and multitasking skills.
• Basic knowledge of computer applications and programs.
• Local travel may be required to support multiple sites.
• COVID-19 vaccination may be a condition of employment.
• Successful completion of a pre-employment background check and drug screen is required as a condition of employment.

Nice To Haves

• Six months of customer service or related experience and/or training.
• Knowledge of medical terminology.
• Bilingual Spanish skills.
• CPR certification is a plus for Fixed Radiology.

Responsibilities

• Greet and assist patients, customers, and visitors in person and over the phone.
• Register patients in various systems and answer phone calls professionally and courteously.
• Collect time-of-service patient payments when applicable.
• Verify insurance coverage and obtain prior authorizations when applicable.
• Perform preliminary patient screening, which may include taking medical history.
• Transport patients to and from exam rooms and assist with transfers on and off exam tables when needed.
• Provide preliminary and post-procedure instructions to patients.
• Assist with preparing the mobile unit for transport when needed.
• Maintain a clean and organized work area and order or restock supplies when needed.
• Ensure patient records are accurate and prepare medical records for physicians, patients, and customers when needed.
• Schedule appointments and obtain insurance verification or authorization when needed.
• Document patient visits accurately in electronic systems and written documents.
• Assist clinical staff with documentation and delivery of images to patients, physicians, or contracted customers.
• Perform all duties in accordance with HIPAA regulations.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Flexible scheduling.
• Cross-training opportunities.
• Medical, dental, and vision insurance.
• HSA accounts with employer contributions.
• 401(k) eligibility with employer match.
• Paid holidays.
• Defined PTO and sick time programs. Eligibility for benefits varies based on role type and hours worked.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED