Patient Conversion Specialist

MedBridge Healthcare LLC • Baltimore, MD

1d • $20 - $23 • Onsite

About The Position

The Patient Conversion Specialist helps patients who have already been referred for sleep testing understand their options and move forward with recommended testing. The role combines relationship-building, problem-solving, and sales skills to educate patients, build trust, remove barriers, address concerns, and guide them toward scheduling and completing testing. The position is onsite in Baltimore, Maryland, and is part-time, with Monday–Friday mid-morning and afternoon shifts available. No weekends are required.

Requirements

• High school diploma or GED equivalent.
• 1–2 years of sales, customer-facing, or service experience.
• Strong communication and relationship-building skills.
• Customer-first mindset and a passion for helping others.
• Ability to confidently navigate objections and influence decisions.
• Ability to work independently in a fast-paced environment.
• Comfort with goals, performance metrics, and asking for commitment.

Nice To Haves

• Experience in retail sales, hospitality, restaurant management, inside sales, customer service, call center sales, or medical scheduling.

Responsibilities

• Engage with referred patients through inbound and outbound calls.
• Build rapport quickly and create a positive patient experience.
• Explain sleep testing, equipment, insurance coverage, and next steps.
• Address concerns and overcome objections.
• Guide patients toward scheduling and completing testing.
• Collect required patient payments when applicable.
• Accurately document interactions in CRM systems.
• Collaborate with internal teams to ensure a seamless patient journey.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Company-paid life insurance.
• Employee Assistance Program (EAP).
• Generous PTO and paid holidays.
• Company-provided equipment.
• Career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED