Patient Access Conversion Specialist

Duly Health and Care • East Dundee, IL

1d • $16 - $25 • Onsite

About The Position

The Patient Access Conversion Specialist supports patient access and scheduling at Duly Health and Care. The role handles a high volume of phone calls, schedules appointments, verifies patient information, and documents it in the Electronic Health Record (EPIC). The specialist helps create a positive patient experience, reviews and monitors schedules to fill open slots on the same day, pre-screens patients according to departmental protocols, and reviews daily scheduling reports and appointment reports to prepare charts as appropriate. The position is onsite at the local medical office in East Dundee, with hours Monday through Friday between 8 a.m. and 5 p.m.

Requirements

• High school diploma or GED.
• Three years of patient- or client-facing experience.
• Demonstrated customer focus and excellence in service and satisfaction for internal and external customers.
• Demonstrated integrity, honesty, and sincerity, and a reputation for doing the right thing.
• Ability to perform the position's core responsibilities efficiently and effectively within organizational policies, procedures, and external governmental agency requirements.

Responsibilities

• Answer heavy call volumes to fulfill patient needs over the phone.
• Schedule patient appointments.
• Set the tone for a positive experience.
• Verify patient information and document it in the Electronic Health Record (EPIC).
• Review schedules.
• Pre-screen patients based on departmental protocol.
• Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Monitor patient scheduling reports daily.
• Review the Daily Appointment Report and prepare charts as appropriate.
• Perform other duties and responsibilities as assigned.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• Up to 12 weeks of parental leave at 100% pay, plus a financial benefit for adoption and surrogacy for non-physician team members who meet eligibility requirements.
• Potential additional compensation through shift differentials, bonuses, and other incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED