Patient Access Conversion Specialist

Duly Health and Care • Bartlett, IL

1d • $16 - $25 • Onsite

About The Position

The Patient Access Conversion Specialist supports patient access and scheduling at an onsite medical office in Bartlett. The role handles high call volumes, schedules appointments, and helps create a positive patient experience. It also includes verifying patient information and documenting it in the Electronic Health Record (EPIC), reviewing schedules, pre-screening patients according to departmental protocols, monitoring schedules and scheduling reports, filling open appointment slots the same day, and reviewing the Daily Appointment Report and preparing charts as appropriate. The position works Monday through Friday between 8 a.m. and 5 p.m.

Requirements

• High school diploma or GED.
• Three years of patient/client-facing experience.
• Demonstrated excellence in customer service and satisfaction for internal and external customers.
• Personal integrity, honesty, and sincerity; trusted to do the right thing.
• Ability to perform core responsibilities efficiently and effectively within organizational policies, procedures, and external governmental agency requirements.

Responsibilities

• Answer heavy call volumes to fulfill patient needs over the phone.
• Schedule patient appointments.
• Set the tone for a positive experience.
• Verify patient information and document it in the Electronic Health Record (EPIC).
• Review schedules.
• Pre-screen patients based on departmental protocol.
• Monitor schedules daily and ensure that open slots are filled on the same day.
• Monitor patient scheduling reports daily.
• Review the Daily Appointment Report and prepare charts as appropriate.
• Perform other duties and responsibilities as assigned.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• Culture committed to community engagement and social impact.
• Up to 12 weeks of parental leave at 100% pay, and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED