Patient Access Conversion Specialist

Duly Health and Care • Elgin, IL

8d • $16 - $25 • Onsite

About The Position

The Patient Access Conversion Specialist supports patient access and scheduling at an onsite local medical office in Elgin. The position answers a high volume of calls, schedules appointments, verifies patient information, and documents information in EPIC. The specialist helps create a positive patient experience, reviews and monitors schedules, pre-screens patients according to departmental protocols, works to fill open appointment slots on the same day, monitors scheduling reports, and prepares charts as appropriate. The stated schedule is Monday through Friday between 8 a.m. and 5 p.m.

Requirements

• High school diploma or GED.
• Three years of patient- or client-facing experience.
• Demonstrates excellence in customer service and satisfaction for internal and external customers.
• Demonstrates personal integrity, honesty, and sincerity, and is trusted to do the right thing.
• Performs core responsibilities efficiently and effectively within organizational policies, procedures, and external governmental requirements.

Responsibilities

• Answer heavy call volumes to fulfill patient needs over the phone.
• Schedule patient appointments.
• Set the tone for a positive patient experience.
• Verify patient information and document it in the Electronic Health Record (EPIC).
• Review schedules.
• Pre-screen patients based on departmental protocol.
• Monitor schedules daily and ensure all open slots are filled on the same day.
• Monitor patient scheduling reports daily.
• Review the Daily Appointment Report and prepare charts as appropriate.
• Perform other duties and responsibilities as assigned.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• Up to 12 weeks of parental leave at 100% pay, subject to eligibility requirements.
• Financial benefit for adoption and surrogacy for non-physician team members, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED