Patient Access Conversion Specialist

Duly Health and Care • Aurora, IL

1d • $16 - $25 • Onsite

About The Position

The Patient Access Conversion Specialist supports a family practice by responding to patient needs over the phone and coordinating appointments. The role helps create a positive patient experience, verifies patient information, and documents in the EPIC electronic health record. It also includes reviewing and monitoring schedules and scheduling reports, pre-screening patients according to departmental protocol, filling open appointment slots on the same day, and preparing charts as appropriate.

Requirements

• High school diploma or GED.
• Three years of patient- or client-facing experience.
• Demonstrated excellence in customer service and satisfaction for internal and external customers.
• Demonstrated personal integrity, honesty, and sincerity, and be trusted to do the right thing.
• Ability to perform core responsibilities efficiently and effectively within organizational policies, procedures, and external governmental agency requirements.

Responsibilities

• Answer heavy call volumes to fulfill patient needs over the phone.
• Schedule patient appointments.
• Set the tone for a positive patient experience.
• Verify patient information and document it in EPIC.
• Review schedules.
• Pre-screen patients based on departmental protocol.
• Monitor schedules daily and ensure open slots are filled on the same day.
• Monitor patient scheduling reports daily.
• Review the Daily Appointment Report and prepare charts as appropriate.
• Perform other duties and responsibilities as assigned.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• Up to 12 weeks of parental leave at 100% pay, subject to eligibility requirements.
• Financial benefit for adoption and surrogacy for non-physician team members, subject to eligibility requirements.
• Additional compensation may be available through shift differentials, bonuses, and other incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED