Patient Access Conversion Specialist

Duly Health and Care • Naperville, IL

1d • $16 - $25 • Onsite

About The Position

The Patient Access Conversion Specialist works in Family Practice as part of Duly Health and Care’s collaborative, physician-led team. The role supports patients by handling scheduling and other needs over the phone, welcoming patients and visitors, verifying information, and maintaining documentation in EPIC. The position is full-time, 40 hours per week, Monday through Friday, 8:30 a.m. to 5:00 p.m., and is onsite at a local medical office in Naperville.

Requirements

• High school diploma or GED.
• Three years of patient/client-facing experience.
• Demonstrated excellence in customer service and satisfaction for internal and external customers.
• Demonstrated personal integrity, honesty, and sincerity, and being trusted to do the right thing.
• Ability to perform the position’s core responsibilities efficiently and effectively within organizational policies, procedures, and external governmental agency requirements.

Responsibilities

• Make high-volume outbound phone calls to fulfill patient needs over the phone.
• Schedule patients and provide transportation assistance.
• Acknowledge and welcome patients and visitors, setting the tone for a positive experience.
• Verify patient information and document it in the Electronic Health Record (EPIC).
• Review schedules.
• Pre-screen patients based on departmental protocol.
• Monitor schedules daily and ensure open slots are filled on the same day.
• Monitor patient scheduling reports daily.
• Review the Daily Appointment Report and prepare charts as appropriate.
• Perform other duties and responsibilities as assigned.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks of parental leave at 100% pay, plus a financial benefit for adoption and surrogacy for eligible non-physician team members.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED